Refund & Cancellation

Mad World sells usage credits and monthly plans (see Pricing). This page covers when a refund applies.

Failed or duplicate payments.If a payment fails to go through but you were charged, or you were charged twice for the same purchase, email us and we'll refund the error in full.

Unused subscription.If you subscribe to Starter, Pro, or Power and haven't used any of that period's credits, you can request a full refund within 7 days of the charge. Once credits from that period have been spent — even partially — the charge is no longer refundable, since the underlying API cost has already been paid out to model providers.

Consumed credits. Credits spent on discussions, councils, or any other API usage are not refundable under any circumstances — that spend reflects real, non-reversible cost from third-party model providers.

Top-ups. One-time credit top-up packs are non-refundable once purchased, except for the failed/duplicate-payment case above.

Cancelling a subscription.You can cancel Pro or Power at any time. Cancelling stops future renewal — you keep access and any remaining credits until the end of the period you already paid for. We don't prorate a refund for the unused remainder of a cancelled period.

How to request a refund. Email mpj1391996@gmail.com with your account email and the payment reference. We aim to respond within a few days.

Chargebacks. Please contact us before filing a chargeback with your bank or card issuer — most billing issues can be resolved directly and faster by email.